Shipping policy

Nova Edge Shipping Policy

Effective Date: 7/18/2025

At Nova Edge, we’re committed to getting your gear to you fast, safely, and with clarity. Below is everything you need to know about our shipping process.

📦 Order Processing

  • Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • You’ll receive a confirmation email once your order is placed, and another when it ships.

🌍 Shipping Options & Times

Location Standard Shipping Express Shipping (if available)
USA 3–7 business days 1–3 business days
International 7–21 business days Varies by region

Please note: Shipping times may vary due to high volume, customs, or unforeseen delays.

💵 Shipping Rates

  • Standard Shipping: Calculated at checkout based on location and weight.

  • International Orders: Duties and taxes may apply based on your country and are the customer’s responsibility.

✈️ Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can track your order anytime through the link provided.

❗ Lost or Delayed Packages

If your order hasn’t arrived within the estimated time:

  1. Double-check your tracking info.

  2. Contact the shipping provider directly.

  3. Still no luck? Reach out to us at support@novaedge.co — we’ll help track it down.

📮 Incorrect Address

Please make sure your shipping address is correct. We’re not responsible for orders lost due to incorrect or incomplete addresses.

🧥 Pre-Orders & Limited Drops

For pre-order or drop items, shipping timelines may vary. Estimated delivery dates will be clearly noted on the product page.

📬 Questions?

We’re here to help. Reach out to support@novaedge.co with any questions or concerns about your order.